Terms & Conditions of Trade
Place of Operation
Playwise operates in New Zealand and is a New Zealand registered company.
Product Disclaimer
Warning: Some of the toys, activities or games contained in the subscription boxes are a choking hazard as they contain small parts. You acknowledge that these boxes are a choking hazard and are NOT designed for, nor intended for, use by children under the age of 3 years. As such Playwise will not be liable to you or any third party, in whole, or in part, for any claim, liability, damages, loss or costs arising from such use.
Shipping and Delivery
All products are shipped nationwide throughout New Zealand via Etsy. Orders are shipped within 72 hours of receipt of payment.
Playwise uses recognised courier partners to deliver its products. A track & trace email will be automatically emailed to you with the delivery details of your order, including a hyperlink to access up-to-date progress of your order. Any delivery dates provided by Playwise or the assigned courier are estimates only. Playwise reserves the right to make deliveries in instalments if need be.
Privacy & Security
Your privacy is important to Playwise. Please refer to our detailed privacy statement for information in this regard.
In terms of security, Playwise makes use of Etsy’s e-commerce facilities and the measures they have in place to ensure that the details you provide when placing an order are secure. In addition, your credit/debit card details are not held/stored by Playwise.
Refunds, Returns & Replacement
All payments are non-refundable.
If any of the toys, games or activities are found to be faulty, then simply return the box in its entirety, in its original condition, including all packaging and Playwise will replace these goods free of charge.
Ordering
You need to be 18 years or older, to order from Playwise, which can be done via our Etsy store by creating a user account. Once your order has been placed and payment has been received, you will be emailed an automated transaction receipt.
Playwise reserves the right at any time after receipt of your order, to accept or decline or cancel your order for any reason. We may require additional verifications or information before accepting any order. Your order is not accepted until we send you shipping information for the order.
Payment and Pricing
Prices are in NZ dollars on our Etzy Store. Please note that GST of 15% is applicable to every order. Prices are subject to change at any time.
Payments for orders can be made via a credit or debit card associated with VISA or Mastercard. There may be a convenience fee or surcharge payable for any of the above mentioned payment methods.
Viewing Your Order
Orders placed can be viewed at any time, simply by logging into your account on Etsy. The status of your ordered products is also available.
Complaints Process
Playwise cares about its customers. If you have a complaint or concern about our products or service levels, please contact us directly, so we can investigate the matter for you and help to resolve the issue. You can do this via our contact us page.
General
These terms and conditions of trade and any contract to which they apply shall be governed by the laws of New Zealand and are subject to the jurisdiction of the courts of New Zealand.
We may change these Terms from time to time. These changes will be effective immediately for new users to the Playwise site. For current subscribers changes will become effective upon the thirty (30) calendar days following our dispatch of an e-mail notice to you. Continued use of the Playwise site following notification of any such changes will indicate your acknowledgement of such changes and your agreement to be bound by the revised terms, inclusive of such changes.
Playwise reserves the right, at any time, to modify, substitute, suspend, or discontinue the sale of any Product or stock item.