Frequently Asked
Questions
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About Playwise
Who is Playwise?
Are Playwise products safe for my child?
All toys and activities are sourced through reputable suppliers, who only sell toys and products that meet the safety standards required by New Zealand legislation. These toys and activities are not however safe for children under the age of 3 years, as they contain small parts that represent a choking hazard. Therefore, please make sure that children below the age of 3 years do not have access to the contents of a Playwise activity box.
How does Playwise select the toys and activities for each box?
The contents of each box is chosen with great care and includes consideration for the child’s age group and associated abilities as well as their developmental trajectory. On-screen interests or popular themes are also a factor, as this can also help to generate excitement and encourage play. Playwise also chooses play experiences that help create feelings of pleasure/reward, so that a child learns to experience pleasurable play away from a screen and in a non-addictive way.
What is the average length of time that my a child is likely to play with the box?
Why do you recommend reserving the box for after screen time?
One of the most difficult times in a household can be when children stop playing on their electronic devices. This is because children can experience behavioural issues, as they struggle to let go of the feelings of pleasure and reward that they experience while using a device. By giving a child a Playwise subscription box to play with directly after screen time, a child has a suitable alternative activity, which has been carefully selected to also provide a feeling of pleasure/reward, albeit at more appropriate levels. It is envisioned, that in this way behavioural issues can be avoided or minimised in a happy and developmentally sound way.
Why do you recommend packing up the box at the end of each play session?
A play experience that creates a feeling of scarcity around access to the experience, like when parents limit screen time, is likely to leave the child with the message that the activity is to be highly prized and helps to maintain ongoing interest in the activity. For this reason, we do not recommend leaving the box with the child indefinitely.
Can my child select the toys for his/her Playwise box?
How much parental involvement is needed to ensure my child gets the most out of their Playtime subscription?
All activities have been carefully chosen to ensure they closely match the capabilities of the age group in question. As such, little to no parental involvement should be required to enable a child to complete an activity or to be able to play with a toy. Year 1 children may need slightly more assistance from a parent if they cannot yet read an instruction, but again these instructions have been kept to a minimum. Lastly, a child’s independence in doing activities, does not negate the need for normal/general supervision of a child during play. Rather, it just minimizes the amount of hands on involvement a parent would have during playtime.
What type of toys or activities can I expect in a Playwise box?
The box will include age appropriate branded and non-branded toys/books that follow on-line and offline trends. The content may range from various sorts of puzzles and activity books, to fidgets and outdoor activities, with a preference for sensory play experiences. Our themed educational boxes contain a variety of educational toys and STEM related activites.
Does Playwise include STEM or educational toys/products in their activity boxes?
Yes, educational toys are included in our BIG Gift Box range, as they tend to have the qualities that Playwise looks for in a good quality, captivating and engaging toy. Our themed educational boxes have the most educational toys. Only certain types of STEM toys are included, as some activities require parental supervision and therefore do not allow children to engage independently in the playtime experience.
Why should I choose a Playwise activity box?
Playwise is a leading provider of quality toy and activity boxes for young kids in New Zealand. A Playwise activity box offers parents an opportunity to create healthy technology down-time within the home, in a way that promotes healthy sustainable and independent play. This also frees up busy parents and hopefully takes away some of the stress parents experience when trying to balance the need for off-screen time.
Shipping, Returns and Exchanges, Cancellations, Gift Subscriptions
How soon after I have signed up, can I expect the first box to arrive via courier?
How much does shipping cost?
Where do you ship to?
Playwise ships products nationally within New Zealand and internationally on a case-by-case basis. Contact us for a quote in this regard.
Can I give a Playwise activity box as a gift?
What is your policy around shipping, returns or exchanges?
Purchasing and Accounts
What payment methods do you offer?
Concerns and Queries
How do I contact Playwise?
You can contact Playwise by completing a form on our contact page.
How do I report a problem with a Playwise box?
Playwise cares about its customers. If you have a complaint or concern about our products or service levels, please contact us directly, so we can investigate the matter for you and help to resolve the issue. You can do this via our contact us page.
What steps have you taken to make sure my payment details are secure?
Other questions
For all other queries or concerns, please contact us via our contact us page.

Fun, Without You
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All our games and toys encourage INDEPENDENT PLAY. A win for busy parents and a great skill for kids to master!

Fun, Day In Day Out
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We try hard to find toys and activities that can be played with over and over again.

Fun, Without the Store
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We shop for you, so you don't have to! Hours of research and testing ensure quality products at great prices.

Fun, With the Goodness Back
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Fun that is enriching and stimulating and without the nasty side-effects of screens.

Fun, Guarenteed




