All toys and activities are sourced through reputable suppliers, who only sell toys and products that meet the safety standards required by New Zealand legislation. These toys and activities are not however safe for children under the age of 3 years, as they contain small parts that represent a choking hazard. Therefore, please make sure that children below the age of 3 years do not have access to the contents of a Playwise activity box. 

The contents of each box is chosen with great care and includes consideration for the child’s age group and associated abilities as well as their developmental trajectory. On-screen interests or popular themes are also a factor, as this can also help to generate excitement and encourage play. Playwise also chooses play experiences that help create feelings of pleasure/reward, so that a child learns to experience pleasurable play away from a screen and in a non-addictive way.

On average there are 6-8 activities in each box, which are designed to keep children independently engaged and captivated for approximately 45minutes at a time. All children are however different and so the total time a child spends playing with a Playwise box can vary.  You may also find though, that the more a child plays with the box, the better he/she gets at engaging with the activities and so they play for longer and longer after each consecutive exposure to Playwise activities. 

One of the most difficult times in a household can be when children stop playing on their electronic devices. This is because children can experience behavioural issues, as they struggle to let go of the feelings of pleasure and reward that they experience while using a device. By giving a child a Playwise subscription box to play with directly after screen time, a child has a suitable alternative activity, which has been carefully selected to also provide a feeling of pleasure/reward, albeit at more appropriate levels. It is envisioned, that in this way behavioural issues can be avoided or minimised in a happy and developmentally sound way. 

A play experience that creates a feeling of scarcity around access to the experience, like when parents limit screen time, is likely to leave the child with the message that the activity is to be highly prized and helps to maintain ongoing interest in the activity. For this reason, we do not recommend leaving the box with the child indefinitely.

No. All products included in a subscription box are carefully chosen to ensure maximal fun, excitement and independence for a specific age group. For this reason, children cannot choose what will be in their Playwise activity box. 

All activities have been carefully chosen to ensure they closely match the capabilities of the age group in question. As such, little to no parental involvement should be required to enable a child to complete an activity or to be able to play with a toy. Year 1 children may need slightly more assistance from a parent if they cannot yet read an instruction, but again these instructions have been kept to a minimum. Lastly, a child’s independence in doing activities, does not negate the need for normal/general supervision of a child during play. Rather, it just minimizes the amount of hands on involvement a parent would have during playtime.

The box will include age appropriate branded and non-branded toys/books that follow on-line and offline trends. The content may range from various sorts of puzzles and activity books, to fidgets and outdoor activities, with a preference for sensory play experiences. Our themed educational boxes contain  a variety of educational toys and STEM related activites.

Yes, educational toys are included in our BIG Gift Box range, as they tend to have the qualities that Playwise looks for in a good quality, captivating and engaging toy. Our themed educational boxes have the most educational toys. Only certain types of STEM toys are included, as some activities require parental supervision and therefore do not allow children to engage independently in the playtime experience.  

Playwise is a leading provider of quality toy and activity boxes for young kids in New Zealand. A Playwise activity box offers parents an opportunity to create healthy technology down-time within the home, in a way that promotes healthy sustainable and independent play. This also frees up busy parents and hopefully takes away some of the stress parents experience when trying to balance the need for off-screen time.

There is no additional cost for local shipping. Playwise offers free shipping nationwide. Shipping internationally will however, incur shipping costs. Contact us for a quote in this regard.

Playwise ships products nationally within New Zealand and internationally on a case-by-case basis. Contact us for a quote in this regard.

Yes. You are able to purchase a gift subscription by ticking the gift tick box at checkout. Gift subscriptions are available for the 3, 6, and 12 month subscription types and gift certificates can be downloaded and printed. 

Tick the tick box at checkout to indicate that the subscription is a gift, and a printable gift certificate will be emailed to you, where you can add your own personalised message.

All payments are non-refundable.  However, if any of the toys, games or activities purchased via a subscription or gift box are found to be faulty, then simply return the box in its entirety, in its original condition, including all packaging and Playwise will replace these goods free of charge. We will also fund the shipping associated with a return.

All employees are fully vaccinated. We make use of door-to-door courier services to ensure contactless pick-up and delivery of our subscription boxes. Playwise follows the Ministry of Health’s public health guidance on good hygiene and cleaning practices and works within the governments COVID-19 protection framework.

To update your delivery address, log into your account on the website and update your address details under your profile.

Playwise cares about its customers. If you have a complaint or concern about our products or service levels, please contact us directly, so we can investigate the matter for you and help to resolve the issue. You can do this via our contact us page.

To keep your payment details as well as all your personal details safe, Playwise makes use of a Secure Sockets Layer (SSL) certificate (the lock you see next to the web address). In addition, your credit card details are not held/stored by Playwise, but instead, for recurrent payments, we use the tokenization feature of our secure Payment gateway. This gateway is also Protecting Card Information (PCI) compliant.